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Telephone Calls

Routine questions, appointments, billing information, request for referrals, and prescription refills/renewals are all handled during regular office hours.  Please understand that patient care and emergencies take priority over non-urgent phone calls, but we will return your phone call as soon as possible.  If you are calling from work, please give us your home number as well.  If a mother is calling and goes by a surname at work different from that of the child, please let us know.  What would also be helpful is having available the information necessary to appropriately deal with your need, e.g. the pharmacy phone number.  We are available for emergencies 24 hours a day, 7 days a week.  In the presence of a true life-threatening emergency, call 911 to be brought to the nearest available hospital.

After hours calls are made to the same office number but are handled by an answering service, which helps us triage calls by asking basic information.  Please assist the operator by answering these questions.  There often is a large volume of calls and only when we have the appropriate information can we better serve our patients by getting back to those in greatest need first.  If you have placed an after hour call to us, please disarm any caller-id feature you may have on your phone or you may make it impossible for us to return your call.

When possible, please call us prior to taking your child to an emergency room or urgent care center.  We can then assess whether your child’s problem could be better handled in our office.

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